Stories

Questions you can ask customer support
2019-04-17
Nowadays customer support is found on almost every online casino website. Usually players do not really want to talk to support or expectations of help are too high. In this article we will focus on the occasions when a player should turn to the customer support team for help.
Normally most of the common questions from players are shown in the FAQ section (frequently asked question) where the player can find an answer to them. If the answer is still not found, then the next section that maybe contain the answer is the Terms and Conditions section. After checking all the regulations, if there is still no answer, you need to contact the customer support. Below, you can find the most usual situations when you will need the help of the customer support.

1. Registration problems

Often just a tiny spelling mistake can ruin a registration or create problems for future account use. If you realise that you have made a mistake in spelling your name, surname or e-mail (which can be the problem for not receiving any confirmation letters), immediately contact the customer support, as this simple mistake could cause a huge problem in the future when it comes to money withdrawal.

2. Deposits and Withdrawals

Most of the issues players usually have are with deposits and withdrawals. Often players do not follow the rules as they haven’t fully read the regulations,which can lead to a huge amount of questions. If you think that you did everything right, and you have a problem with your deposit or withdrawal, never fear, it is a customer support issue, so feel free to contact them.

3. Promotions and other interesting stuff

Promos and loyalty programmes are the engine of the online casino.Before taking up any offer, carefully read all the requirements: promo expiration date, deposit amount, rules and etc. If any info is missing, contact the customer support for assistance. Only when you fully understand all the terms, should you take part in the offer.

4. Games and providers

Usually casinos offer games from a list of well known providers and it may happen that a player has a problem with the games, for example, it isn’t loading properly or they will have problems with making bets. This is a clear case for customer support, but there might be times when the problem isn’t on the casino side, but on the provider’s.

5. Other issues

For any other questions, do not hesitate to contact customer support. Nearly all casinos have online chat support, so try it first to speed up the communication and get an answer super-fast.
Please play responsible!
Please play responsible!
2020-03-31
Regarding the spread of the Covid-19 virus and the current situation in the world, it is very important to observe the security measures adopted in your countries, and also make responsible decisions for your financial security and soberly assess your capabilities.
Win more with Red Tiger Daily Jackpot feature!
Win more with Red Tiger Daily Jackpot feature!
2020-02-26
Now there is a greater chance to win on a daily basis! The game provider, Red Tiger, have now added a Daily Jackpot Drop to their games which highly increases the chance of winning.
Catch your goldfish in a new Hooked slot!
Catch your goldfish in a new Hooked slot!
2020-01-30
If you are a fan of fishing, this cool new slot is for you. Different types of fish that inhabit this slot are waiting to reward you with some wins. The game contains free spins, increases the chance of winning! Catch all 15 fish in a row and you will get a special payout award of 250x, 500x or 1000x depending on the bet amount. Try to catch all kinds of fish and decide which one you like the most!
How to safely make a deposit into an online casino
How to safely make a deposit into an online casino
2019-07-05
Players are quite rightly concerned about security when depositing money with online casinos. No one wants to share credit card details with an unknown payment system and then discover large sums have been taken from their account. Therefore, how do you know your funds are safe and secure and that they can’t be accessed by hackers or other illegal activities.
How to attract luck in gambling
How to attract luck in gambling
2019-06-21
Luck is the main word when it comes to the casino. Each player that comes to play believing in his own luck and typically each player has his own rituals to help him to win! In this article you can find out about some of the strangest gambling rituals and superstitions that maybe work… who knows?
Incredible wins in casino history
Incredible wins in casino history
2019-06-10

The casino field attracts people because of its many opportunities to win. It makes people believe in Lady Luck, that their ticket or next pull will change their lives forever. Usually people only dream of instantly becoming millionaires, but in the real world there are a lot of truly inspiring stories of people winning the prize of their lives. In this article you will read about the incredible luck of people hitting the jackpots and making a mark in casino history.